Privacy Policy

This Privacy Policy explains how SN3 collects, uses, shares, stores and protects personal information when you use our marketplace for discovering and booking everyday services.

Effective Date: 5 September 2026    Last Updated: 5 September 2026

SN3 is your go-to marketplace for everyday services. You can discover service providers for beauty, wellness, fitness, tailoring and other lifestyle services, check availability, make bookings and manage appointments through the SN3 website, mobile applications and related digital services.

1. Introduction

This Privacy Policy applies to personal information processed through the SN3 website, mobile applications and related services collectively referred to as the "Platform".

By using SN3, creating an account, making a booking, registering as a service provider or otherwise interacting with the Platform, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

The information we collect depends on how you use SN3. It may include the following categories.

3. Account and Profile Information

When you create or manage an account, we may collect information such as:

• Name.
• Mobile number.
• Email address.
• Profile photograph.
• Account credentials and authentication information.
• Language, preferences and account settings.

4. Service Provider Information

If you register as a service provider or business, we may collect additional information necessary to verify and operate your profile, including:

• Business or professional name.
• Identity or verification details.
• Commercial registration, licensing or professional information where applicable.
• Banking or payout-related information.
• Business address and service locations.
• Service categories, descriptions, pricing and availability.
• Portfolio images, profile content and business contact details.

5. Booking and Transaction Information

When you use SN3 to book or provide services, we may process information including:

• Selected service and provider.
• Booking date and time.
• Booking status.
• Service location.
• Price, taxes, charges, discounts and refund details.
• Cancellation, rescheduling and no-show information.
• Notes or instructions related to a booking.

6. Payment Information

Payments made through SN3 may be processed by authorized third-party payment providers. SN3 may receive transaction identifiers, payment status, payment method type, masked card information or other payment-related information required to complete, verify, refund or reconcile a transaction.

SN3 does not intentionally store complete payment card numbers or card security codes where those details are processed directly by an authorized payment provider.

7. Location Information

Where you enable location-related features, SN3 may collect or process approximate or precise location information, subject to your device permissions.

Location information may be used to:

• Show nearby service providers.
• Help you select a service address.
• Determine service availability by area.
• Support location-based bookings.
• Calculate distance or service coverage.

You can normally control location permissions through your device or browser settings.

8. Device and Technical Information

When you access SN3, we may automatically collect certain technical information such as:

• IP address.
• Device type and operating system.
• Browser type.
• App version.
• Device identifiers.
• Language and time zone.
• Login activity.
• Crash reports and diagnostic information.
• Security and fraud-detection information.

9. Usage and Analytics Information

We may collect information about how users interact with SN3, including pages or screens viewed, searches, service categories, clicks, booking activity, feature usage and other interaction data.

This information helps us understand how the Platform is used, improve performance and develop better services.

10. Communications

If you contact SN3, communicate with a provider or interact with customer support, we may process messages, emails, support requests, call-related records or other communications where necessary to provide support, resolve disputes, prevent abuse or maintain service records.

11. Ratings, Reviews and User Content

If you submit ratings, reviews, photographs, service descriptions, profile information or other content, SN3 may collect, store, display and process that information as necessary to operate the Platform.

Some submitted information, such as provider profiles, ratings and reviews, may be visible to other users.

12. How We Use Personal Information

SN3 may use personal information to:

• Create, authenticate and manage user accounts.
• Register, verify and manage service provider profiles.
• Show services, providers, pricing and availability.
• Create, confirm, manage, cancel or reschedule bookings.
• Process payments, refunds and transaction records.
• Provide customer support and resolve disputes.
• Enable location-based services.
• Send transactional and service-related communications.
• Prevent fraud, misuse, unauthorized activity and security incidents.
• Monitor and improve Platform performance.
• Develop new services, features and functionality.
• Enforce our Terms & Conditions and other policies.
• Comply with legal, regulatory, accounting and reporting obligations.

13. Booking Information Shared With Service Providers

When a customer books a service, SN3 may share information with the selected service provider as reasonably necessary to fulfill the booking.

This may include:

• Customer name.
• Contact information.
• Selected service.
• Booking date and time.
• Service address or location where required.
• Booking notes or relevant instructions.

Service providers must use this information only for legitimate purposes related to the booked service and must comply with applicable privacy and data protection obligations.

14. Information Shared With Customers

SN3 may display service provider information to customers where necessary for discovery and bookings, including provider or business name, profile information, service details, location, availability, pricing, ratings, reviews and other information intended to be publicly displayed on the Platform.

15. Service Providers and Third Parties

SN3 may use third-party companies and service providers to support Platform operations. These may include:

• Payment processors and payment gateways.
• Cloud hosting and infrastructure providers.
• Mapping and location service providers.
• SMS, email, WhatsApp and push notification providers.
• Authentication and identity verification services.
• Analytics, monitoring and crash-reporting providers.
• Customer support and communication tools.
• Fraud prevention, security and risk-management providers.

These parties may process information only as necessary to provide their services or as otherwise permitted by applicable law.

16. Legal and Regulatory Disclosure

SN3 may disclose information where required or permitted by law, regulation, legal process or a lawful request from a competent authority.

We may also disclose information where reasonably necessary to protect SN3, our users, service providers, the public, our legal rights or the security and integrity of the Platform.

17. Business Transfers

If SN3 is involved in a merger, acquisition, restructuring, financing, sale of assets or similar corporate transaction, information may be transferred as part of that transaction subject to applicable legal requirements.

18. Cookies and Similar Technologies

The SN3 website and related services may use cookies, local storage, SDKs and similar technologies to maintain sessions, remember preferences, support security, measure performance and understand Platform usage.

You may be able to control certain cookies through browser settings, although disabling necessary cookies may affect Platform functionality.

19. Communications and Notifications

SN3 may send transactional and service-related communications by email, SMS, push notification, WhatsApp, telephone or other supported channels.

These communications may include:

• OTP and authentication messages.
• Booking confirmations and reminders.
• Cancellation or rescheduling notifications.
• Provider updates.
• Payment and refund notifications.
• Security alerts.
• Support communications.

20. Marketing Communications

Where permitted by law, SN3 may send promotional communications regarding services, offers, promotions or Platform features.

Where required, you may opt out of promotional communications using the unsubscribe method provided or through available account or notification settings. You may still receive necessary transactional or security-related communications.

21. Data Security

SN3 uses reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse or destruction.

However, no online service, electronic transmission or storage system can be guaranteed to be completely secure.

22. Account Security

Users are responsible for maintaining the confidentiality of passwords, OTPs and other account credentials. You should notify SN3 promptly if you believe your account has been accessed or used without authorization.

23. Data Retention

SN3 retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Platform, maintaining booking and transaction records, resolving disputes, preventing fraud, complying with legal obligations and enforcing agreements.

Retention periods may vary depending on the type of information, the nature of the relationship and applicable legal or regulatory requirements.

24. Your Privacy Rights

Subject to applicable law and relevant exceptions, you may have rights relating to your personal information, including the right to:

• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Request restriction of certain processing activities where applicable.
• Withdraw consent where processing is based on consent.
• Object to certain processing activities where applicable.
• Request information about how your personal data is processed.

25. Updating Your Information

You are responsible for keeping account, contact, provider, service and booking information accurate and up to date. Certain information may be editable directly through the Platform.

26. Account Deletion

Where account deletion is available, you may request deletion through the Platform or by contacting SN3 support.

Some information may be retained after account deletion where required for legal compliance, financial records, fraud prevention, dispute resolution, enforcement or other legitimate purposes permitted by law.

27. Children's Privacy

SN3 is not intended to knowingly collect personal information from children who are not legally permitted to use the Platform or enter into relevant transactions under applicable law without appropriate authorization.

If we become aware that personal information has been collected in violation of applicable requirements, we may take reasonable steps to delete or restrict that information.

28. International Processing and Transfers

SN3 may use cloud, infrastructure, communication, analytics or other service providers that process information in countries outside the Kingdom of Saudi Arabia.

Where personal information is transferred internationally, SN3 will take reasonable steps to handle such transfers in accordance with applicable legal requirements.

29. Third-Party Links and Services

The Platform may contain links to or integrations with third-party websites, payment services, maps, authentication services or other external platforms. Their processing of personal information is governed by their own privacy policies and practices.

30. Fraud Prevention and Platform Safety

SN3 may process account, device, transaction, booking and usage information to identify, investigate and prevent fraudulent transactions, account abuse, unauthorized access, manipulation, suspicious activity or violations of Platform policies.

31. Automated Systems

SN3 may use automated systems to support functions such as search relevance, provider discovery, fraud detection, security monitoring, notifications, service recommendations and Platform analytics.

32. Legal Basis and Applicable Data Protection Requirements

SN3 processes personal information where necessary to provide requested services, perform contractual obligations, comply with legal requirements, protect legitimate interests, maintain Platform security or where consent is required and obtained.

SN3 aims to process personal information in accordance with applicable privacy and data protection laws and regulations of the Kingdom of Saudi Arabia, including requirements applicable to the collection, use, disclosure, retention and protection of personal data.

33. Changes to This Privacy Policy

SN3 may update this Privacy Policy from time to time to reflect changes to the Platform, business practices, technology, legal requirements or operational needs.

The latest version will be published on the Platform with an updated effective date or last-updated date.

34. Contact Us

If you have questions, concerns, complaints or requests relating to this Privacy Policy or your personal information, please contact SN3 through the official support channels available on the website or mobile app.

SN3
Website: www.sn3app.com
Email: sn3app26@gmail.com
Legal Entity: SN3